Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All items on thatscustom.com are made to order, therefore there are no refunds unless an items is damaged.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a inquiry via the order chat timeline or through email:
The return address is set by default to the That's Custom facility in Miami, FL. When we receive a returned shipment, a notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If our facility isn't used as the return address, you would become liable for any returned shipments you receive.