Terms of service

Production Time

2-5 Business Days from order date

 

Customer Service

If any questions about an order, please tag @WEP Fulfillment in the chat box pertaining to your order:

 

Fraud Orders

These orders will display in the “Fraud Orders” tab on the WEP OMS. The fraud detection is synced with Shopify and you will need to approve the order for us to move forward with production.

Verify Address

This feature is currently off, but we can enable to utilize the FedEx address verification tools to ensure customers addresses are correct. If turned on, you will need to approve the suggested/ corrected address under the “Verify Address” tab on the WEP OMS.

Billing

Selling with us? - An invoice will be generated weekly for payment on all orders fulfilled from the previous week Monay-Sunday or the last calendar day for the month.

 

Users

The manager users have the ability to create additional users. Feel free to create as many users as needed. The benefit of having users is to track who is commenting, approving, making changes in the system.